FAQ

Everything you need to know about sizing, orders, returns and caring for your pieces.

Sizing & fit

Yes! Taking accurate measurements and checking our size guide will help you find the right fit. Use your current measurements rather than relying only on the size you usually wear, as sizing can vary between brands.

It’s also helpful to read the product description and consider the style, construction, and stretch of each piece, as these can affect how it fits. If you’re between sizes or unsure which size to choose, contact us before placing your order—we’ll be happy to help.

Orders & availability

You can check availability on each product page by selecting your preferred colour and size. Some options may be sold out, even if the product is available in other colours or sizes.

Occasionally, an item may become unavailable after you place your order. If this happens, we’ll contact you by email as soon as possible to let you know and discuss the next steps.

When you place an order, you’ll receive an automatic confirmation email with your order number at the email address you provided at checkout.

Once your order has been shipped, you’ll receive another email with your tracking number. You can use this number to follow your parcel’s progress through an international tracking platform such as 17track.

Returns & exchanges

You have 14 days from the date you receive your parcel to change your mind and return the goods.

Returned items must be unworn, unwashed, free from marks, and in a condition suitable for resale. Please use the original packaging and ensure all tags remain attached and any accessories are included.

Include the label provided with your order in the return parcel so we can identify your purchase and process your refund. Without this label, we will be unable to do so.

Please note! Underwear (lingerie, latex lingerie) cannot be returned or exchanged.

If we send you the wrong size, or your item arrives with a manufacturing defect or damage caused during shipping, we will arrange an exchange at our expense, provided the item has not been used.

Our pieces & care

All products featured on our website are made by our team at our own production facility in Kyiv, Ukraine.

Yes. Follow these care instructions to keep your latex garments in good condition:

Store your garments in the dedicated Provocativity packaging.
Your garment arrives dusted with talc, which helps protect it during storage and shipping. We recommend keeping your latex garments lightly dusted with talc whenever they are stored.
Hand wash only, using warm water and a mild liquid detergent free from harsh chemicals. Rinse thoroughly.
Allow your garment to air dry on a wooden or plastic hanger, away from direct sunlight.
Keep latex away from heat and store it out of direct sunlight.
Remove all jewellery before putting on your garment.
Be especially careful if you have long nails, as they can damage the latex.
Use a shiner specifically designed for latex to give your garment a glossy finish.